Privacy Policy & Terms of Service

Privacy Policy

POLY HELPER ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Create an account or register for our services
• Contact us for support or inquiries
• Subscribe to our newsletters or updates
• Use our platform and services
• Interact with our website

The types of information we may collect include:

• Name and contact information (email address, phone number)
• Account credentials
• Payment information (processed securely through third-party providers)
• Usage data and analytics
• Technical information (IP address, browser type, device information)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Develop new features and services
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

3. Data Processing

When using our services:

• Your data is processed securely and confidentially
• We use industry-standard security measures
• Data is processed only for the purposes stated
• We do not sell or share your personal data with third parties for marketing
• All data transmissions are encrypted

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• 256-bit SSL encryption for all data transmissions
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Data minimization principles
• Regular backups and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• With your consent or at your direction
• With trusted service providers who assist in operating our platform
• To comply with legal obligations or court orders
• To protect the rights, property, or safety of POLY HELPER, our users, or others
• In connection with a merger, acquisition, or sale of assets

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Correct or update your information
• Delete your account and associated data
• Object to or restrict certain processing activities
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze site traffic and usage patterns
• Personalize content and improve functionality
• Detect and prevent fraud

You can control cookies through your browser settings, though disabling them may limit some features of our service.

8. Children's Privacy

While we offer child safety features, our services are intended for use by adults or minors with parental consent. We do not knowingly collect personal information from children under 13 without parental consent. If we learn we have collected such information, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Terms of Service

These Terms of Service ("Terms") govern your use of POLY HELPER's website and AI orchestration services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using POLY HELPER services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our services.

2. Description of Service

POLY HELPER provides AI-powered services including:

• AI assistance and automation tools
• Accessibility features and support
• Educational and safety features
• Enterprise solutions
• Technical support and consulting

3. User Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Acceptable Use Policy

You agree NOT to use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malicious code or viruses
• Harass, abuse, or harm others
• Attempt to bypass our security measures
• Reverse engineer or decompile our software
• Use our services for illegal or unethical purposes
• Overload or disrupt our infrastructure
• Resell our services without authorization

5. Intellectual Property Rights

All content, features, and functionality of POLY HELPER are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. User Content

You retain ownership of any content you submit to our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, process, and display your content solely for providing our services to you.

7. Payment Terms

For paid services:

• Fees are specified in your service agreement
• Payments are due as specified in your billing cycle
• All fees are non-refundable unless otherwise stated
• We reserve the right to modify pricing with 30 days notice

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. We aim to provide reliable service but may experience occasional downtime for maintenance or updates.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our services are provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid in the last 12 months
• We are not responsible for third-party services or content

10. Indemnification

You agree to indemnify and hold POLY HELPER harmless from any claims, losses, or damages arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for:

• Violation of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• At our sole discretion for any reason

12. Governing Law

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New York County, New York.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through our service. Continued use after changes constitutes acceptance of the new Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you enter with us, constitute the entire agreement between you and POLY HELPER.

Contact Us

Have questions about our Privacy Policy or Terms of Service? We're here to help.